jeriron, I'll jump in - I don't think Steph has a Kindle. I think she got an I-Pad???. I do, and the lack of a paper-and-ink manual was one of the things I don't like about it. It does have a lot of instruction, etc., in the "machine" itself. I know that paper and magazine subscriptions are available on the Kindle, but I don't get any of those - just books. And I've found it quite easy to use. Mine is a Kindle2, and the later models and later e-readers in general have many more features than mine does. So the technology there (like everywhere) moves very quickly.
jane just got a Nook from B&N, and was very pleased with the fact that the store has classes where you can learn to use it, and people in the store so you can ask questions of a "real person" any time.